Help Centre

How can we help?

Drivers

How do I become a driver?

Download the iOS or Android driver app and register there. Once you are approved for your zone, you can begin driving.

iOS app Android app
Drivers

How much do I make per hour?

Bigland drivers are independent contractors. How much you make is based on order volume, completed deliveries, and tips.

Refunds

How can I request a refund?

You can request a refund through the app support section or by emailing support@biglandeats.ca. Please include your order number and the name on the order.

Delivery Fees

Why is my order showing a high delivery fee?

This usually happens when you are using an older version of the app from before June 2026. Update the app, then make sure your address includes your province, city or town, and postal code.

Account

I forgot my password. What do I do?

Request a secure reset email, then use the magic link or 6-digit code to choose a new password.

Reset password